JCAHO Statement

The St. Luke Hospitals are accredited by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO). Accreditation means that St. Luke has demonstrated compliance with organizational, patient care and safety standards.

The St. Luke Hospitals have set standards to continuously improve performance, provide the highest quality of patient care and to ensure our patients our treated in a safe environment. In response, the Administration and Board of Directors have invited JCAHO to conduct a full survey of St. Luke Hospital East in Ft. Thomas, St. Luke Hospital West in Florence and the St. Luke Drug and Alcohol Treatment Center in Falmouth, Kentucky.

St. Luke, in conjunction with the Joint Commission, views the survey process as part of our efforts to provide the highest standard of care, and not a one-time "inspection" of compliance. We use this opportunity to have key processes validated and welcome recommendations for improvement. We also initiate proactive steps for performance improvement.

For further information concerning the Joint Commission on Accreditation of Healthcare Organizations, visit their Web site at www.jcaho.org.

If you have a concern or complaint about patient care or safety, we encourage you to contact our patient relations staff at 859-572-3126 (East) or 859-212-5291 (West). If you do not feel like your concern can be resolved through the hospital, please contact the Joint Commission’s Office of Quality Monitoring directly to report any concerns or register complaints. You can call 1-800-994-6610 or e-mail complaint@jcaho.org.