Safety or Quality Concerns

If you have a concern or complaint about patient care or safety, we encourage you to share this directly with those providing the care or services in question or to contact the manager of that department directly. If you do not believe the department manager has adequately addressed your concern, we encourage you to contact our Patient Relations department at (859) 301-5581. St. Elizabeth Healthcare is committed to resolving your concerns about care and safety issues in a timely manner.

However, if your concerns are not resolved with the department involved or with our Patient Relations department, then you may report your concern or register a complaint with the following:

Joint Commission’s Office of Quality Monitoring
Phone: 1 (800) 994-6610
Email: complaint@jointcommission.org

Kentucky Division of Health Care Facilities and Services
Office of the Inspector General
P.O. Box #12250
Lexington, KY 40582-2250
Phone: (859) 246-2301